SHIPPING AND RETURNS
FREE UK SHIPPING on all orders over £100 to UK Mainland addresses, FREE LOCAL DELIVERY to these postcodes (BA6, BA16, BA20-22, TA3, TA10-20) or FREE Click and Collect from our warehouse in South Petherton, Somerset (details below).
Standard UK Mainland Delivery costs £6.95.
Orders placed on Fridays and weekends will usually be dispatched on the next working day. We do this to ensure that all of our West Country products arrive in the best possible condition.
We require a full postcode and mobile telephone number for every order.
We use Parcelforce to deliver your order from the heart of the West Country directly to your doorstep, fridge or drinks cabinet across the UK.
All our orders are shipped using Parcelforce’s 24-hour Express service which means your order will usually be with you in 2 days, orders placed before noon Monday to Friday should be with you next day.
Elston and Son will provide you with tracking information. If you have any special delivery instructions, please write these in the Order Comments box in the checkout. Parcelforce will follow these instructions where possible. You will be able to track your drivers progress on either the website or by downloading the Parcelforce app. The app will allow you to set your delivery preferences if you will not be in to receive your parcel- we highly recommend you do this as Parcelforce cannot leave a parcel if no one is in and they have not had notification of where to leave the parcel from you.
Shipping to other areas of the United Kingdom
Shipping to the Highlands and Islands of Scotland (postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE, AB31, AB33-38, AB45, AB52-56, FK17-21) and Northern Ireland, Isle of Man and Isles of Scilly (postcodes BT, IM, TR21-25) costs £15.
Unfortunately, we are currently unable to ship to the Channel Islands.
Free Local delivery
You can select Free Local Delivery if you live in the right postcode (currently BA6, BA16, BA20-22, TA3, TA10-20) at Checkout. We will contact you to arrange a suitable time to deliver, typically the next day. We reserve the right to make changes to the areas we deliver FOC to.
Click and Collect
You can select Free Click and Collect at Checkout. We will contact to let you know when your order is ready for collection. If your order is placed during working hours (9-5) it will typically be ready for collection within a couple of hours. You can collect the order at your convenience during working hours so long as we have confirmed it is ready for you. Our warehouse address is
The Old Yard
Unfortunately, we are currently unable to ship outside of the United Kingdom.
All our orders are packed with the greatest of care in specialist boxes to ensure that they always arrive in tip-top condition ready to be enjoyed by you.
We use environmentally friendly packaging where possible and minimal use of plastic.
Our West Country cheese is packed in Woolcool, a natural environmentally friendly insulation made from felted sheep’s wool which is totally compostable and biodegradable. We use Sorbafreeze to keep it perfectly chilled just like a West Country surfer
In the unlikely event of an order arriving damaged due to courier mishandling, we will provide a refund for the damaged item. If your delivery were to arrive damaged, please contact us and send us a photograph of the packaging and broken contents and we will arrange for a refund or where practical a replacement.
Unfortunately we are unable to accept returns of cheese or other perishable goods.
If you have changed your mind about an order please contact us through the returns portal https://track.shipstation.com/f/r/h/91wxSc3jSYkdpllA9g3PMw%3D%3D on Elston and Son’s website within 14 days of receiving your order.
Items must be returned in their original condition and packaging within 14 days of receipt of delivery to receive a refund. Ensuring the safe return of the package will be the responsibility of the customer.
The cost of postage will be deducted from your refund. The charge for this service is £7.50.
We regret that due to the artisan nature of our products which are created to be consumed fresh we are unable to offer a refund after 14 days or without using the returns portal on Elston and Son’s website
FREE SHIPPING PROMOTIONAL VOUCHER
The voucher code FREESHIP and SHIPFREE is limited to one use per customer. To activate Free Shipping there is a minimum spend of £25. Unfortunately, the promotion does not apply to shipping to the Highlands and Islands of Scotland (postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE, AB31, AB33-38, AB45, AB52-56, FK17-21) and Northern Ireland, Isle of Man and Isles of Scilly (postcodes BT, IM, TR21-25).