SHIPPING AND RETURNS
Shipping
FREE UK SHIPPING on all orders over £100* to UK Mainland addresses, LOCAL DELIVERY (small charge of £2.50) to these postcodes BA6, BA16, TA10-15) or FREE Click and Collect from our warehouse in South Petherton, Somerset (details below).
Standard UK Mainland Delivery costs £8.50 for next day delivery- we have had to increase the price to cover increases in shipping costs from Parcelforce.
We require a full postcode and mobile telephone number for every order.
We use Parcelforce to deliver your order from the heart of the West Country directly to your doorstep, fridge or drinks cabinet across the UK.
All our orders are shipped using Parcelforce’s 24-hour Express service. Orders placed by 15.00 Monday-Friday are usually picked up that day and delivered to you the next working day- we don’t currently offer Saturday deliveries as the cost is too prohibitive. Orders placed after 15.00 will be picked up the following working day.
If an order contains Cheese, in order to ensure it reaches you in the best condition we won’t send it out on a Friday, so it doesn’t sit at a Parcelforce depot over the weekend. We will keep it refrigerated until we pack it on Monday ready for delivery to you on Tuesday.
Elston and Son will provide you with tracking information. If you have any special delivery instructions, please write these in the Order Comments box in the checkout. Parcelforce will follow these instructions where possible. You will be able to track your drivers progress on either the website or by downloading the Parcelforce app. The app will allow you to set your delivery preferences if you will not be in to receive your parcel- we highly recommend you do this as Parcelforce cannot leave a parcel if no one is in and they have not had notification of where to leave the parcel from you.
Any orders requiring separate deliveries need to be split and relevant delivery charges paid per shipment.
*Free Shipping on orders over £100 after discounts applied
Shipping to other areas of the United Kingdom
Shipping to the Isle of Wight (postcodes PO30-41) costs £13.50 due tot he surcharges charged to us by Parcelforce.
Shipping to the Highlands and Islands of Scotland (postcodes AB31, 33-38, 45, 52-56, FK 17-21, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE) costs £22.50 due to the price we are charged by Parcelforce.
Shipping to Northern Ireland, Isle of Man and Isles of Scilly (postcodes BT, IM, TR21-25) costs £27.50 due to the price we are charged by Parcelforce.
Unfortunately, we are currently unable to ship to the Channel Islands.
Local delivery
You can select Local Delivery if you live in the right postcode (currently BA6, BA16, TA10-15) at Checkout. We make a small charge (£2.50) for this service. We will contact you to arrange a suitable time to deliver, typically the next day. We reserve the right to make changes to the areas we deliver to.
Click and Collect
You can select Free Click and Collect at Checkout. We will contact to let you know when your order is ready for collection. If your order is placed during working hours (9-5) it will typically be ready for collection within a couple of hours. You can collect the order at your convenience during working hours so long as we have confirmed it is ready for you. Our warehouse address is
Unit 3
The Old Yard
Logge Farm
West St
South Petherton
Somerset
TA13 5DJ
International Delivery
Unfortunately, we are currently unable to ship outside of the United Kingdom.
Packaging
All our orders are packed with the greatest of care in specialist boxes to ensure that they always arrive in tip-top condition ready to be enjoyed by you.
We use environmentally friendly packaging where possible and minimal use of plastic.
Our West Country cheese is packed in Woolcool, a natural environmentally friendly insulation made from felted sheep’s wool which is totally compostable and biodegradable. We use Sorbafreeze to keep it perfectly chilled just like a West Country surfer
Returns
In the unlikely event of an order arriving damaged due to courier mishandling, we will provide a refund for the damaged item. If your delivery were to arrive damaged, please contact us and send us a photograph of the packaging and broken contents and we will arrange for a refund or where practical a replacement.
Unfortunately we are unable to accept returns of cheese or other perishable goods.
If you have changed your mind about an order please contact us through the returns portal https://track.shipstation.com/f/r/h/91wxSc3jSYkdpllA9g3PMw%3D%3D on Elston and Son’s website within 14 days of receiving your order.
Items must be returned in their original condition and packaging within 14 days of receipt of delivery to receive a refund. Ensuring the safe return of the package will be the responsibility of the customer.
The cost of postage will be deducted from your refund. The charge for this service is £8.50.
We regret that due to the artisan nature of our products which are created to be consumed fresh we are unable to offer a refund after 14 days or without using the returns portal on Elston and Son’s website